The Fireplace People

State:	New Jersey
Address:	1529, 131 Rte Us 9 N, Marmora, NJ 08223
Zip code:	08223
Phone:	(609) 390-8195
Website:	http://www.thefireplacepeople.com/

Monday:	9:00 AM – 5:00 PM
Tuesday:	9:00 AM – 5:00 PM
Wednesday:	9:00 AM – 5:00 PM
Thursday:	9:00 AM – 5:00 PM
Friday:	9:00 AM – 5:00 PM
Saturday:	9:00 AM – 4:00 PM
Sunday:	Closed

• Torrie Lockard
  
  
  (November 23, 2018, 5:48 pm)

  Very helpful and informative.

• Steve Basdekis
  
  
  (July 15, 2018, 9:14 am)

  Highly recommended! We bought a home with an existing gas fireplace. It seemed in bad shape, wasn't working. We went to the showroom and Kelli was extremely helpful in providing options. We setup a service appointment to get it checked out. Ed was great, on time and very knowledgeable. He was able to get it cleaned, fixed and up and running. Thank you very much for your great service!

• Donald Lubin
  
  
  (March 28, 2018, 11:04 am)

  As the four star rating indicates, we can recommend The Fireplace People to those looking to purchase a freestanding stove. The crew in Mamora are friendly and knowledgeable. The chimney company associated with The Fireplace People and The Fireplace People installers were extremely professional and did an excellent job installing our unit. I am writing this somewhat lengthy review in the hopes that those purchasing a stove from this business will avoid a couple of the pitfalls that we experienced.
  1. Timing and coordination: The propane stove that we ordered was to replace an older propane stove that was literally on its last legs. We ordered the new stove, a Hearthstone Champlain, on January 2 but it wasn't installed until March 15. While The Fireplace People have you use 'their' chimney guy and they have their own installation crew, they coordinate in a less than optimum way. The chimney company schedules its work and, once completed, notifies The Fireplace People who then put it on their schedule. In our case, this led to a 3 week delay in the installation. In addition, the opening to the chimney was not what the installers expected when they arrived to complete their work, so they had to go pick up extra items before they could begin their installation. I would encourage you to have The Fireplace People schedule their installation when the chimney work is scheduled, not when it is completed.
  2. Misunderstandings over optional equipment: We were surprised to find out after the installation, that the unit did not come with a remote control even though the brochure The Fireplace People provided us with states clearly that the Champlain stove includes a remote control and that it's the blower which is optional. A remote is also listed under the brochure's Features and Benefits and on the back of the brochure it states that "All of Hearthstone's gas products are remote control operated." We found out that we purchased a Champlain 3 and that only a Champlain 2 comes with a remote. We weren't even aware that there were different Champlain models. You need to be sure to communicate clearly about options and confirm in writing what is and is not included.
  
  I want to emphasize that when I spoke with John at The Fireplace People he apologized for the misunderstanding and agreed to provide the remote at no extra cost even though he the model we ordered only included the remote as an option. This was more than fair and just what one would expect from a reputable company.

• David Kahn
  
  
  (November 7, 2017, 8:16 pm)

  My Peninsula fireplace repair by the fireplace repair person whom I believe was Ed , was a complete success. He expertly diagnosed the problem of keeping my fire going and did it with much professionalism. He took care of many additional issues such as the cleaning of the pseudo logs and was a pleasure to have him work in my home.

• Shawn Kenny
  
  
  (October 6, 2017, 7:26 pm)

  Great selection and service.

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